General Sales Conditions

Reservations required for all services before pickup. A reservation fee, 30% of the total price or a credit card number, will be requested when booking as a guarantee. The balance being paid in all cases to the driver-guide upon pickup (Visa, Master or cash). The cards will be debited during or following the service by telepayment with your authorization. Cancellation fee: less than 48 hours before pickup = 20%; less than 24 hours before = 40%; same day = 100%. If medical certificate 100% reimbursement. No refund for customers who voluntarily interrupt a tour or miss the tour due to being late at the sites visited. Children aged 5 to 12 pay 1/2 price if accompanied by 1 parent. Baby under 5 years old free if accompanied by 1 parent. We reserve the right to modify or delete tours without any compensation if security requires it or if technical problems arise. Prices are in Euro including tax and include transport in air-conditioned vehicles with less than 9 seats and an English-speaking driver-guide. Entrances to monuments and meals or optional are included when specified. Prices are guaranteed as long as economic conditions remain stable. Provence Panorama cannot be held responsible in the event of delays, irregularities, strikes, demonstrations, exceptionally closed establishments, weather alerts. The company cannot be held liable in the event of loss, forgetting or theft of belongings in or out of vehicles, during or following excursions. Tour times and amplitudes are subject to change. The law of September 17, 97 prohibits eating and drinking in vehicles. The Law of September 17, 77 prohibits smoking on board. The general conditions of sale for our excursions comply with Law No. 2009-888 of July 22, 2009 on the development and modernization of tourist services. Articles available for consultation at the company’s headquarters.

SPECIAL CONDITIONS OF SALE AND USE OF THE SITE

LEGAL NOTICE

You are currently connected to the reservation site of the company Rent Provence services, depositary of the brand “Provence Panorama” In accordance with the law, we invite you to read these Conditions of Use, governing your use of the site www.provence-panorama .com * Travel agent registration no. HA-084-08-0001 Description: Description: Description: listFinancial guarantee with APST (15, avenue Carnot, 75017 Paris). Description: Description: Description: listAssurance Professional liability of travel agencies (article 6 of Description: Description: Description: listdecree no. 94490 of June 15, 1994): GAN N0 * SIRET 442483848 000 51 Provence Panorama offers tourist services, in particular excursions, tours, visits, leisure activities. All reservations made on this site or one of its affiliated sites imply full acceptance of these general conditions of sale and payment of the sums due for the reservations made.

USE OF THE SITE

Your use of the site www.provence-panorama …com or any affiliated site is intended for personal, non-commercial use and/or to make legitimate requests to reserve the products or services offered. You agree not to use this site to make speculative, false or fraudulent requests. You agree not to use robots or other automated means to access this site, unless specifically authorized by rendez-vous-provence.com. In accordance with the law, we invite you to read these Conditions of Use, governing your use of the site www.provence-panorama.com. The purpose of the Site is to make reservations. The User must be at least 18 years old, legally capable of entering into a contract and using this Site in accordance with the General Conditions. Except in cases of fraud for which it is your responsibility to provide proof, you are responsible for the procedures on the Site, in particular for the use that will be made of your e-mail address and your password. You also guarantee the veracity and accuracy of the information concerning you provided on the Site. All operations of copying, reproduction, downloading, sending on the Internet, distribution, transmission, making available to the public or other uses of the contents of rendez-vous-provence.com (text, images, URL, pricing information, etc.) to Any purposes other than personal, non-commercial use are strictly prohibited. Any other use of the content of www.provence-panorama.com requires the written authorization of Rent provence services sarl.

RESERVATION

Certain services sold on www.provence-panorama.com and its affiliated sites are subject to availability. No request for compensation can be made in the event that the chosen service is not available. Any reservation will only be considered effective upon receipt by the customer from Provence Panorama. The User can only order via the Site after having validated these Special Conditions. The order confirmation, which includes the essential elements, such as the identification of the Service(s) ordered and the price, will be sent to the User by email.

PRICE

The prices mentioned on this site are expressed per person and in euros. Unless otherwise stated, these prices include VAT. Prices are subject to change without notice, and only become final upon receipt of confirmation. The display of prices is not in itself a guarantee, the latter being mentioned for information purposes only, particularly for currencies. Prices include all services indicated in the description of each excursion or services. The prices mentioned on this site are only valid for reservations made on the site, directly online. The promotions mentioned on the site are only valid on the latter.

PAYMENT TERMS

Payment must be made at the time of booking, by credit card using the 3D secure payment system set up on the site. Payment is made at the time of booking, by credit card exclusively, using the secure payment system, without any additional costs. To validate a reservation, full payment must be made. The price corresponding to the reserved services is taken from the bank card. Provence Panorama accepts the following payment cards: Mastercard, Visa. Payment will be indicated on the card statement under the name Provence Panorama.

EXCHANGE VOUCHERS

The customer’s order will only be definitively confirmed upon receipt of the exchange voucher which will be sent to him in order to confirm the validation of the order to the email address provided by the customer. The customer is required to consult his email and check his SPAM box, in the event of non-receipt of the email within the following hour, to access his voucher and is solely responsible for printing it. The customer must print their voucher and present the original voucher to the service provider, so that the latter can honor the reservation. In order to avoid any fraudulent use, proof of identity may be requested, as well as signature on the exchange voucher or presentation of the bank card used for the order.

RESERVATION MODIFICATION

The customer can request a modification of his reservation (with the exception of services indicated as “non-modifiable, non-cancelable”). Until D-21 from the date of use of the reserved service, no fees will generally be payable to you. requested (with the exception of bank processing fees and exchange fees, below D-21, rendez-vous provence applies penalty fees. Any modification of date or content cannot be guaranteed and is subject to change). will be made subject to availability Any request for modification must be sent to contact@provence-panorama.com (specifying the reservation number, the name of the referring customer and the date).

RESERVATION CANCELLATION

Any request for cancellation or modification must be sent to rendez-vous-provence.com by email at contact@provence-panorama.com (specifying the reservation number, the name of the referring customer and the date). For any cancellation, the following fees (with a minimum collection amount of 8 euros) will be deducted from the refund: Description: Description: Description: listMore than 21 days before the start of the service, no fees except processing fees Description: Description: Description: bank list and exchange fees Description: Description: Description: listBetween 21 and 15 days before the start of the service, 30% of the price of the service Description: Description: Description: listBetween 15 and 8 days before the start of the service, 70% of the price of the service Description: Description: Description: listBetween 8 days and the same day of the service, 100% of the price of the service Any interruption of circuit or service during the service, by the will of the customer cannot give rise to any reimbursement. Any customer arriving late after the departure time of the excursion marked on the voucher (15 mm before departure) will be considered “Not seen” and not reimbursed, whatever the reason for their delay. The organizer reserves the right to cancel or modify certain circuits without notice if the comfort or safety of travelers requires it in the event of force majeure, strike, demonstration, administrative decision or exceptional closure, etc. Complaints Any complaint must be received by Provence Panorama within 30 days following the date of the tour. Complaints must be sent by post to: SARL RENT PROVENCE SERVICES Provence Panorama MIN 135 AVENUE PIERRE SEMARD 84000 AVIGNON
TEL 0490220261

RESPONSABILITIES

Schedules, programs and tour durations are subject to change: prices include all services indicated in the description of each service. Provence Panorama cannot be held responsible for the return of personal effects and luggage forgotten on board coaches, minibuses or in any other place. It is the User’s responsibility to verify that they are in possession of their travel voucher. No refund can be made in the event of default (or loss). It is strictly forbidden to smoke on board minibuses (law of September 17, 1977) and to eat or drink (law of September 17, 1997).

IT ANS FREEDOM

The information communicated by the User on the Site makes it possible to process and execute their orders. Most browsers automatically accept our cookies, but you can delete them or activate the rejection of cookies.

INTELLECTUAL PROPERTY

Provence Panorama owns the intellectual property rights for all elements appearing on the site. It is prohibited to resell products or use the site for commercial purposes without the express written authorization of Provence Panorama.

APPLICABLE RIGHT

The General Conditions are subject to French law.